Welcome to Luxwell Real Estate LLC SOC (“Luxwell Real Estate,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.luxwellrealestate.com or interact with us through any online forms, inquiries, or services (collectively, the “Services”).
We are committed to protecting your privacy in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where applicable, the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Luxwell Real Estate LLC SOC is a licensed real estate brokerage company based in Dubai, United Arab Emirates. We provide real estate brokerage and related advisory services to clients, including property listings, consultations, and investment guidance.
For any questions or concerns regarding this Privacy Policy, please contact us at info@luxwellrealestate.com or visit www.luxwellrealestate.com.
2. Information We Collect
A. Information You Provide to Us Directly
- Full name
- Email address
- Phone number
- Country of residence
- Inquiry details submitted through forms on our website
- Any information voluntarily shared via email or chat
B. Automatically Collected Information
- Your IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referring URLs
We currently do not use cookies or analytics tracking tools. However, this may change in the future (see Section 10).
3. How We Use Your Information
We process personal information to:
- Respond to your property inquiries or consultation requests
- Communicate with you about listings, offers, or updates
- Manage and improve our website and customer experience
- Send you property-related updates or newsletters (only with your consent)
- Comply with legal obligations and enforce our terms of service
We will never sell or rent your personal information.
4. Legal Basis for Processing (UK Users)
- Consent: when you voluntarily submit your information to us.
- Legitimate Interests: when processing is necessary for providing our real estate services and improving customer experience.
- Legal Obligation: when required to comply with applicable laws or regulatory requirements.
5. How We Share Your Information
We do not share your personal data with third parties for marketing or resale purposes. We may disclose information to government authorities when required by law, or to hosting / IT partners under confidentiality agreements.
6. International Data Transfers
Because Luxwell Real Estate is based in Dubai, UAE, your personal data may be transferred to and stored on servers located outside your home country, including the United Arab Emirates. We take reasonable measures to keep such transfers compliant and secure.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purpose it was collected for, comply with legal requirements, or resolve disputes. Once no longer needed, data is securely deleted or anonymized.
8. Your Rights (UK & UAE Users)
You may request access, rectification, erasure, restriction, objection, or data portability where applicable. Email info@luxwellrealestate.com to exercise these rights. We may request identity verification.
9. Marketing Communications
When you submit details via our website, you may receive occasional emails about Dubai property opportunities or market updates. You can unsubscribe at any time via the email link or by contacting us.
10. Cookies & Analytics (Future Use)
We currently do not use cookies or third-party analytics tools. If we implement them later, this policy will be updated and users notified.
11. Data Security
We maintain appropriate technical and organizational measures to protect personal information. No online system can guarantee 100% security.
12. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices.
13. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from minors.
14. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
15. Contact Us
Luxwell Real Estate LLC SOC
Dubai, United Arab Emirates
info@luxwellrealestate.com
www.luxwellrealestate.com